ORDER CANCELLATION OR MODIFICATION
 

SECTION 1- Prior to the start of production and/or delivery of products, Dressed Home requires advance payment for each order. Products are manufactured upon confirmation of deposit.

SECTION 2- If the customer needs to modify an ordered item, its finish or quantity, or correct an error in the order, specified after placing the corresponding order, the customer must follow the instructions suggested by Customer Service.

SECTION 3- Dressed Home reserves the right to charge any changes made to the order 2 business days after receipt of payment confirmation. Orders are non-cancelable and non-refundable after 2 business days from payment of the order. If the order is canceled within the allowed 2 working days, the amount already paid will be credited to the same entity that placed the order.

SECTION 4- To exercise the right of termination, the customer must contact Customer Service.

SECTION 5- Cancellations are accepted within 48 hours after payment. Any and all cancellation requests will not be accepted after this period.

WARRANTY AND DAMAGE CLAIMS

SECTION 1- Dressed Home will be liable for material defects in accordance with applicable legal provisions. Each claim is evaluated on a case-by-case basis by Dressed Home Customer Service. If a problem is detected with the products received, a written complaint must be submitted to the Dressed Home representative and Customer Service at (dressedhome22@gmail.com) within 2 working days after receiving the products. After this period, Dressed Home reserves the right to decline any responsibility for the condition of the goods.

SECTION 2- Dressed Home strongly advises customers to first check the packaging for noticeable damage and then check all boxes upon delivery in order to check for any non-conformities in the condition of the merchandise.

SECTION 3- The original packaging of the products must be kept. In the event that a claim is filed, the packaging must be kept for the period in which the claim is resolved. If collection or return of any item is required and the original packaging is not maintained, the customer will be responsible for all costs and procedures necessary to bring the item into shipping condition. Dressed Home will not be responsible in any way for the replacement, purchase or any other costs related to the replacement of the original boxes or boxes.

SECTION 4– Damaged products to be returned must be in the condition of being received by the customer. Products must be accommodated well to avoid extra damage. The customer must not attempt to modify, handle, install or repair it.

SECTION 5– Dressed Home undertakes to offer the customer a solution proposal within 5 working days after the claim is registered and while all the information requested by the Customer Service department is verified.

SECTION 6- The customer is advised to check and photograph all the pieces ordered, upon arrival. All claims must be accompanied by photographic or video evidence supporting the customer’s claim, in which all products, corresponding boxes and/or claimed boxes and issues are clearly shown, and a detailed written description.

SECTION 7- Dressed Home guarantees the repair or replacement of the components detailed in the claim. Dressed Home strongly advises you to store products in good condition. All other damages not included in the claim will not be covered under the Dressed Home warranty and may be subject to a charge.

SECTION 8- Dressed Home reserves the right to refuse any repair, pickup or delivery item from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any shipping damage claim.

SECTION 9- When complaints occur, Dressed Home exchanges information with the customer of the related purchase. Dressed Home reserves the right not to share information or deal with entities or persons other than the customer.

SECTION 10- Dressed Home reserves the right to refuse liability if:
a. The request is submitted after the period of 2 working days, or is not accompanied by the mandatory information mentioned within 5 working days;
b. The alleged products have been altered or in any way repaired, either by the customer or a third party, without Dressed Home’s consent;
c. The products show clear signs of regular use.

SECTION 11- Claims for defects resulting from the shipping process handled by the customer are not covered by the Dressed Home warranty. Dressed Home is not responsible for damages and claims for own or third party freight. In these cases, Dressed Home is committed to finding a suitable solution with the customer.

SECTION 12- In the case of exw transport, Dressed Home is not responsible for damage suffered in transit cargo. In the case of DAP/DDU/DAT shipment, please note that before signing the goods delivery document, the customer is obliged to confirm whether the package has any noticeable damage. If the damage is noticeable on the packaging, the customer must mention “subject to verification” in order to protect any damage to the goods and file a claim under the insurance policy.

SECTION 13- When visible or hidden damage occurs on behalf of Dressed Home in transit, immediately notify the delivering carrier with initial notice of intent to file a claim. Failure to communicate, or provide a written claim for any damage or loss within 2 business days of delivery will automatically release Dressed Home from any liability for damage sustained in transit cargo.

SECTION 14- The customer may claim the warranty for defects resulting from improper handling in the shipping process, up to 2 working days after receiving an order. As a result, the customer is advised to check and photograph all ordered parts upon arrival. All shipping-related claims must be accompanied by signed evidence, photographic or video supporting the customer’s claim, in which all products, corresponding boxes and/or claimed boxes and issues are clearly shown, and a detailed written description.

SECTION 15- Proving that any damage to the part caused by the quality requires replacement, Dressed Home undertakes to exchange the damaged part or the complete product within a period agreed with the customer. It is mandatory for Dressed Home to collect the damaged part or complete part to replace it with a new one.

CONTACT INFORMATION
Questions about return and warranty policies should be sent to sales@dressedhomedecor.com
.